Company Background

A Johor-based hospitality group established in 2018, specializing in boutique hotels, resort operations, and lifestyle leisure experiences. The company operates affordable, design-focused accommodations and integrated hospitality concepts catering to modern business and leisure travelers.

Job Summary

The Facilities Manager is responsible for professionalizing and elevating the Facilities Department across the Group's hotel and residential properties. Reporting directly to the Executive Director, the role provides senior leadership to an existing team, addresses current operational gaps, and establishes the systems, standards, and culture required to maintain all properties to the highest level of safety, functionality, and guest or resident experience.
The Facilities Manager is expected to assess the current state of the department, build team capability, optimize existing systems, and lay the foundation for the Group's growth — including active involvement in upcoming property development projects from design through to opening.

Job Descriptions

• Department Leadership & Team Development
  • Lead, mentor, and develop the facilities team, addressing current manpower gaps through strategic hiring and workload restructuring
  • Establish clear roles, responsibilities, and accountability within the team with regular performance reviews
  • Create a performance-driven culture aligned with the Group's standards for property condition and guest experience
  • Support and develop existing team members through structured on-the-job coaching and development plans
  • Foster cross-departmental communication, working closely with Front Office, Housekeeping, and Operations to ensure coordinated response to maintenance issues

• Maintenance & Asset Management
  • Oversee all preventive and corrective maintenance across hotel and residential properties
  • Review and optimize the existing maintenance management system to ensure full utilization, accuracy, and team compliance
  • Establish and enforce PPM (Planned Preventive Maintenance) schedules for all critical M&E equipment
  • Conduct regular property condition audits and spot check inspections to identify defects, deferred maintenance, and asset risks before they escalate
  • Maintain comprehensive maintenance records and documentation for all properties
  • Ensure all properties are maintained to brand standards, ownership expectations, and regulatory requirements

• Systems, Processes & Performance
  • Assess current workflows and identify gaps in process, documentation, and team accountability
  • Standardize operating procedures across all properties for consistency and quality of service
  • Implement a KPI framework to track department performance, maintenance response times, PPM completion rates, and overall property condition
  • Ensure permit-to-work systems, contractor management protocols, and safety procedures are properly documented and enforced
  • Continuously seek and implement improvements to the overall maintenance quality across all outlets

• Space & Facilities Optimization
  • Manage space allocation, floor plans, and occupancy tracking to optimize use of available space across properties
  • Coordinate all renovation, refurbishment, and improvement projects from planning through to completion
  • Maintain accurate records of all renovation projects, works carried out, and asset changes

• Contractor & Vendor Management
  • Review existing service contracts and vendor relationships across all properties
  • Establish a preferred vendor framework with clear performance expectations, pricing standards, and compliance requirements
  • Liaise with and supervise external contractors for facility-related services including M&E maintenance, janitorial, landscaping, pest control, and repairs
  • Ensure all contractors comply with permit-to-work systems and site safety requirements

• Compliance, Safety & Emergency Response
  • Ensure all properties comply with relevant Malaysian regulations including Jabatan Bomba, Suruhanjaya Tenaga, DOSH, and local authority requirements
  • Maintain all statutory licenses, inspection certificates, and regulatory submissions across the portfolio
  • Implement and enforce building codes, safety regulations, and industry standards across all sites
  • Lead emergency response planning, conduct regular fire drills, and maintain Emergency Response Team readiness
  • Conduct risk assessments and oversee emergency response procedures for all properties

• Energy & Cost Management
  • Monitor and report on utility consumption (electricity, water, gas) across all properties
  • Review utilities consumption and strive to minimize costs across all outlets
  • Identify and implement energy-saving initiatives with documented outcomes
  • Take full responsibility for managing the Facilities operating budget — setting budgets, controlling expenses, and minimizing waste
  • Provide management with regular structured reporting on department performance and expenditure

• Pre-Opening & Development Projects
  • Participate in pre-opening projects as assigned, from design review through to commissioning, handover, and opening
  • Provide technical input on M&E specifications, equipment selection, maintainability, and service access during the design stage
  • Develop pre-opening engineering checklists and commissioning plans for new properties
  • Hire, onboard, and train new property engineering teams prior to opening
  • Ensure new properties open with all M&E systems fully commissioned and PPM programs running from day one

Job Requirements

• Education & Certification
  • Diploma or Bachelor's degree in Facilities Management, Building Services, Engineering, or a related field preferred
  • Electrical Chargeman A1 licence (Suruhanjaya Tenaga) strongly preferred
  • Certified Facility Manager (CFM) or equivalent professional credential is an advantage
  • Valid First Aid, CPR & AED certification
  • Fire safety certification (Jabatan Bomba OKK or equivalent) preferred

• Experience
  • Minimum 10 years of experience in engineering or facilities management, with at least 3 years in a managerial role
  • Hospitality industry background strongly preferred — hotel engineering experience is directly applicable
  • Proven track record of improving maintenance operations and elevating department performance
  • Experience managing multiple properties or sites simultaneously
  • Pre-opening project experience is an advantage

• Skills & Competencies
  • Strong knowledge of M&E systems, BMS, HVAC, fire safety, and regulatory compliance
  • Proficiency with maintenance management systems (CMMS) and reporting tools
  • Microsoft Office proficiency for reporting and documentation
  • Strong leadership, team development, and stakeholder management skills
  • Fluent in Bahasa Malaysia and English

Location: Johor Bahru, Johor

Salary Range: RM6,000 - 8,000 (negotiable)

PIC: Ms Haze (+6012-526 2679)